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Policies
NeoStreamShop sells digital products only — stream widgets, mascots, villages, commands, overlays, and related downloadable tools. There is no physical shipping. Delivery is an electronic download or online access after purchase.
Official delivery terms
These values are the official delivery terms for every NeoStreamShop product listed on this website and in Google Merchant Center / Google Shopping.
All products offered on NeoStreamShop are digital content and/or digital services within the meaning of applicable consumer law (including Directive (EU) 2019/770 and the French Code de la consommation). Typical offerings include:
No tangible medium (USB, disc, printed material, or parcel) is shipped. Title to physical goods is never transferred. What you acquire is a limited license to use the digital content as described in our Legal Mentions & Terms, not ownership of NeoStreamShop’s intellectual property.
Checkout is processed by our payment partner Gumroad (and, where indicated, by other marketplaces such as Etsy under their own checkout terms). NeoStreamShop does not collect or store your full payment card numbers.
After successful payment confirmation:
A product is considered delivered when NeoStreamShop (or its payment partner acting for the sale) has made the download link, access credentials, license code, or equivalent electronic access available to you — whether or not you have completed the download or installation.
| Term | Value | Notes |
|---|---|---|
| Shipping / delivery cost | 0 (USD or purchase currency) | No physical logistics; no carrier fees |
| Handling time | 0 business days | Starts as soon as payment is confirmed |
| Transit time | 0 days | Electronic delivery only |
| Typical access | Instant | Usually within minutes of payment confirmation |
Rare delays may occur due to payment verification, fraud review by the payment partner, email filtering, network issues, or temporary service outages. If access is not available within a reasonable time after confirmed payment, contact us (see Section 11) so we can restore or re-issue access.
Digital products can generally be purchased and downloaded from any country where our payment partner operates and where the sale is not prohibited by law, sanctions, export controls, or the payment partner’s own policies.
You are responsible for ensuring that your environment can receive and use the product, including:
If a download link expires, breaks, or becomes inaccessible through no fault of your own, contact us. We will make reasonable efforts to restore access for legitimate purchasers. We may ask you to provide your order email, product name, and proof of purchase.
NeoStreamShop is not responsible for loss of access caused by you sharing, publishing, or misplacing private download links, license codes, or browser-source URLs.
Unless a product page states otherwise, purchase grants a limited, personal, non-exclusive, non-transferable, and revocable license to use the digital content for your own streaming and content-creation purposes, including monetized streams, VODs, clips, and similar publications, subject to our Legal Mentions & Terms.
In particular, without prior written authorization you may not:
If you are a consumer in the European Union or France, you may normally have a 14-day right of withdrawal for distance contracts. However, for digital content not supplied on a tangible medium, the right of withdrawal may be lost when both of the following apply (see Article L. 221-28 of the French Code de la consommation and equivalent EU rules):
Because NeoStreamShop products are delivered instantly after payment, checkout flows (including on Gumroad) typically ask you to confirm these points. Where you have validly consented and acknowledged loss of the withdrawal right, and delivery of the digital content has begun, change-of-mind withdrawals after delivery are not available.
Mandatory consumer rights that cannot be waived under the law of your country of residence remain unaffected. If you believe you did not validly waive withdrawal, or that delivery never occurred, contact us for review.
Because nothing physical is shipped, there is no return parcel process. “Returns” for digital goods are handled as access restoration, replacement delivery, or refund review.
Contact us if you experience any of the following:
Depending on the case, we may re-send access, provide a corrected download, guide you through setup, or issue a refund when appropriate.
Support window for unresolved delivery issues: 14 days from the purchase date (longer where mandatory law requires). We aim to respond within 2 business days (Paris timezone, excluding French public holidays).
Refunds, when approved, are processed through the original payment partner (typically Gumroad) and may take additional time to appear on your statement according to that partner’s and your bank’s timelines.
If you have a delivery or access problem, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute after you have received digital content, without attempting to contact us in good faith, may be treated as abusive.
NeoStreamShop reserves the right to revoke licenses, disable related access, and take appropriate steps to protect against fraud where a chargeback is filed in bad faith after delivery of digital content.
For delivery, access, license, or refund questions, contact us via:
Please include: